Returns Policy

Groovy2Shoes conforms to the Distance Selling Regulations in the UK. The regulations are designed to protect consumers when buying items by Mail Order. In recognition of this we offer a flexible returns policy and are happy to accept items back for a refund or exchange.


Please be aware that in the case of returns of unwanted items under the Distance Selling Regulations:

  • You must notify us within 7 days by email of your intention to return the item(s)
  • Items must be returned within 28 days of receipt.
  • Items must be in original packaging and in a re saleable condition.
  • Goods must not be worn or used.

If in the unlikely event you receive a faulty or damaged item please contact us, via email or telephone (01451 798171) prior to returning the goods

Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).

In the case of damaged items we will refund any standard Royal Mail postage costs incurred during the returns process (unfortunately we are unable to refund the cost of priority or guaranteed services). For unwanted goods we are unfortunately unable to refund any postage costs.


Marks House
Sheep Street
GL54 1AA